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Manpreet Noor Bhullar

Sample profile

Director of Design · User research · interviews

Works at
Paytm
Location
Chandigarh, India · IST (UTC+5:30)
Experience
13+ years experience
Education
IIT Roorkee
Languages
English, Hindi, Punjabi
Message Connect

Overview

I lead user research at Paytm in Chandigarh. Brought the research flows to WCAG 2.2 AA. Before that: MakeMyTrip and Zerodha. Most at home with synthesis and interviews. Yoga every morning.

Good reasons to reach out
  • Speaking or podcast invitations
  • Questions about user research
  • Working sessions on user research
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects

Prefers short, specific messages

Skills
interviewsuser researchsynthesisjobs to be done

Experience

  1. Director of Design
    May 2025 - Present
    Paytm · 1 yr 6 mo · Full-time · Chandigarh, India
    • Shipped the research redesign that lifted task completion 17%.
    • Cut support tickets about research by 20% with clearer copy and states.
  2. Design Manager
    Oct 2021 - May 2025
    MakeMyTrip · 3 yr 7 mo · Full-time · Chandigarh, India
    • Brought the research flows to WCAG 2.2 AA.
    • Shipped the research redesign that lifted task completion 27%.
  3. Senior Product Designer
    Sep 2019 - Oct 2021
    Zerodha · 2 yr 1 mo · Full-time · Chandigarh, India
    • Shipped the research redesign that lifted task completion 25%.
  4. Product Designer
    Nov 2015 - Sep 2019
    EY · 3 yr 10 mo · Full-time · Chandigarh, India
    • Brought the research flows to WCAG 2.2 AA.
  5. UX Researcher
    Jan 2014 - Nov 2015
    Hindustan Unilever · 1 yr 10 mo · Contract · Chandigarh, India
    • Cut support tickets about research by 32% with clearer copy and states.
    • Ran 30 usability sessions and turned them into a research repository.

Projects

Write-up: user research in practice
2025

A long-form guide to user research for people starting out.

Open-source synthesis toolkit
2025

A small library for user research that 580 developers star on GitHub.

References

No references yet.

Education

  1. IIT Roorkee
    B.Tech, Psychology
    2008 - 2012

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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