Shilpa Yashika Sethi

S

Program Manager at Paytm · unit economics, city launches

Paytm
Pune, India · IST (UTC+5:30)
5+ years experience
ISB Hyderabad
English, Hindi, Marathi
Messaging unavailable

Overview

5 years in operations, the last 3 at Paytm, where I work on the marketplace ops team. Cut cost per order by 18% with routing and staffing changes. Launched operations in 6 cities. Previously at Wipro.

Good reasons to reach out
  • Second opinions on unit economics decisions
  • Thoughtful intros to people in my field
  • Working sessions on city launches
Please don't message about
  • Offshore staffing offers
  • Generic networking requests
  • Unpaid work or spec projects

Answers in batches on Fridays

Skills
city launchesunit economicssupply growth

Experience

  1. Program Manager
    Mar 2024 - Present
    Paytm · 2 yr 7 mo · Full-time · Pune, India
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 12 hours to under 2.
  2. Operations Associate
    Oct 2021 - Mar 2024
    Wipro · 2 yr 5 mo · Full-time · Pune, India
    • Built the privacy programme for launches in 15 countries.
    • Negotiated 367 commercial agreements a year.

References

No references yet.

Education

  1. ISB Hyderabad
    MBA, Business Administration
    2021 - 2023
  2. IIT Kharagpur
    B.Tech, Mechanical Engineering
    2017 - 2021

Details

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