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Martina Martins

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Program Manager, Bellmont Technologies - Zendesk · workforce planning · customer support

Works at
Bellmont Technologies
Location
Madrid, Spain · CET (UTC+1)
Experience
7+ years experience
Education
INSEAD
Languages
English, Spanish
Collaborating
Message Connect

Overview

I've spent 7 years on customer operations - first at Société Générale, now at Bellmont Technologies. Brought support first-response time from 28 hours to under 2. Most at home with workforce planning and automation.

Good reasons to reach out
  • Collaborators for my side project
  • Second opinions on Zendesk decisions
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Crypto token projects
  • SEO and link-building offers

Replies on weekends

Skills
automationqualitycustomer supportZendeskworkforce planning
CollaboratingLooking to collaborate
closes in 3 months

Co-writing a short book about customer operations - looking for a co-author

Project
A short book about customer operations - looking for a co-author
Skills needed
Backend, quality
Time commitment
Part-time
Outcome
Open-source release

Will credit everyone who contributes. Async-first.

Madrid, Spainautomationzendeskcustomer support
Open

Experience

  1. Program Manager
    Feb 2024 - Present
    Bellmont Technologies · 2 yr 9 mo · Full-time · Madrid, Spain
    • Brought support first-response time from 25 hours to under 1.
    • Launched operations in 13 cities.
  2. Operations Associate
    Sep 2020 - Feb 2024
    Zalando · 3 yr 5 mo · Full-time · Madrid, Spain
    • Secured 3 payments licences.
  3. Operations Associate
    Oct 2019 - Sep 2020
    Société Générale · 11 mo · Contract · Madrid, Spain
    • Built the privacy programme for launches in 25 countries.
    • Secured 7 payments licences.

References

No references yet.

Education

  1. INSEAD
    MBA, Business Administration
    2020 - 2022
  2. University of Amsterdam
    BSc, Economics
    2016 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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