Michael Hahn

S

Director of Operations at Loom Care | ex-BBVA

Loom Care
Berlin, Germany · CET (UTC+1)
13+ years experience
Sorbonne University
English, German
Hiring
Messaging unavailable

Overview

I've spent 22 years on business operations - first at SAP, now at Loom Care. Cut cost per order by 28% with routing and staffing changes. Brought support first-response time from 18 hours to under 1. Before that: BBVA and Trade Republic. Most at home with SQL and process design. I speak at conferences a couple of times a year.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Questions about business operations
Please don't message about
  • Agency or outsourcing pitches
  • Unpaid work or spec projects

Prefers short, specific messages

Skills
S&OPSQLprocess designOKRsstrategy
HiringHiring for a role
closes in 3 months

Building out bizops at Loom Care: operations managers wanted in Berlin

Role
Operations manager
Level
Senior
Type
Full-time
Work mode
On-site
Compensation
$157k-$222k + equity
Team
Bizops, 13 people
Start
Within two months
Must have
Has run operations at a similar scale Comfortable with numbers and process Good judgment about what not to build
Process
Decision within 10 days

Comp €72k-€141k. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Berlin, Germany · remote OKs&opstrategyprocess design
Open

Experience

  1. Director of Operations
    Nov 2023 - Present
    Loom Care · 2 yr 11 mo · Full-time · Berlin, Germany
    • Brought support first-response time from 19 hours to under 2.
    • Cut cost per order by 28% with routing and staffing changes.
    • Launched operations in 9 cities.
  2. Operations Associate
    Jan 2022 - Nov 2023
    BBVA · 1 yr 10 mo · Full-time · Berlin, Germany
    • Built the privacy programme for launches in 12 countries.
    • Negotiated 507 commercial agreements a year.
  3. Operations Manager
    Nov 2018 - Nov 2021
    Trade Republic · 3 yr · Full-time · Berlin, Germany
    • Brought support first-response time from 29 hours to under 1.
    • Launched operations in 6 cities.
  4. Senior Program Manager
    Oct 2016 - Nov 2018
    N26 · 2 yr 1 mo · Full-time · Berlin, Germany
    • Ran the bizops program across 15 teams to launch on schedule.
  5. Senior Program Manager
    Jan 2014 - Oct 2016
    SAP · 2 yr 9 mo · Full-time · Berlin, Germany
    • Launched operations in 18 cities.
    • Cut cost per order by 21% with routing and staffing changes.

References

No references yet.

Education

  1. Sorbonne University
    Licence, Economics
    2001 - 2004

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