Isabella Rosa Jimenez

S

Program Manager, Loom Care - workforce planning · quality · Zendesk

Loom Care
Boston, MA · ET (UTC-5)
4+ years experience
Rhode Island School of Design
English, Mandarin
Messaging unavailable

Overview

4 years in operations, the last 1 at Loom Care, where I work on the support team. Ran the support program across 23 teams to launch on schedule. Rebuilt the planning process the company still runs every quarter. Previously at Walmart.

Good reasons to reach out
  • Questions about customer operations
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Agency or outsourcing pitches
  • Unpaid work or spec projects

Slower in the last week of each quarter

Skills
qualitycustomer supportZendeskworkforce planningcity launchesautomation

Experience

  1. Program Manager
    Nov 2025 - Present
    Loom Care · 11 mo · Full-time · Boston, MA
    • Cut cost per order by 15% with routing and staffing changes.
    • Brought support first-response time from 12 hours to under 2.
    • Launched operations in 24 cities.
  2. Operations Associate
    Oct 2022 - Nov 2025
    Walmart · 3 yr 1 mo · Full-time · Boston, MA
    • Built the privacy programme for launches in 20 countries.
    • Negotiated 428 commercial agreements a year.

References

No references yet.

Education

  1. Rhode Island School of Design
    BFA, Mechanical Engineering
    2018 - 2022

Details

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