Wahyu Ahmad

S

Customer Success Manager at Loom Care · Enterprise onboarding

Loom Care
Jakarta, Indonesia · WIB (UTC+7)
3+ years experience
University of Malaya
English, Bahasa Indonesia
Open to work
Messaging unavailable

Overview

3 years in customer success, the last 3 at Loom Care, where I work on the onboarding team. Kept net revenue retention above 110% on a $22 million book. Cut churn on the onboarding book from 13% to 3%.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
  • Working sessions on APIs
Please don't message about
  • Agency or outsourcing pitches
  • Offshore staffing offers

Usually replies within a day

Skills
project managementimplementationAPIsGainsight
Open to workLooking for a role
closes in 3 months

Staff Customer Success Manager roles in developer tools - Jakarta or remote

Target roles
Staff Customer Success Manager
Level
Staff / Principal
Industries
E-commerce, Logistics
Work mode
On-site
Available
Immediately
Work authorization
Authorized to work in Indonesia
What I'm looking for
Early-stage company (Series B) where enterprise onboarding is core to the product.
Not interested in
Night shifts

3 years in enterprise onboarding. Strongest at Gainsight and APIs. Available from next month.

Jakarta, Indonesia · remote OKapisgainsightproject management
Open

Experience

  1. Customer Success Manager
    Oct 2023 - Present
    Loom Care · 3 yr · Full-time · Jakarta, Indonesia
    • Onboarded 88 enterprise customers.
    • Cut churn on the onboarding book from 10% to 5%.
    • Kept net revenue retention above 133% on a $34 million book.

References

No references yet.

Education

  1. University of Malaya
    BSc, Economics
    2018 - 2022

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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