Michael Payne

S

Chief of Staff at Delta Security · process design, SQL

Delta Security
Raleigh, NC · ET (UTC-5)
10+ years experience
Rhode Island School of Design
English
Messaging unavailable

Overview

10 years in operations, the last 4 at Delta Security, where I work on the bizops team. Cut cost per order by 24% with routing and staffing changes. Most at home with process design and OKRs. Board member at a local non-profit.

Good reasons to reach out
  • Working sessions on OKRs
  • Questions about business operations
  • Speaking or podcast invitations
Please don't message about
  • Generic networking requests
  • Unpaid work or spec projects

Slower in the last week of each quarter

Skills
SQLprocess designOKRsstrategy

Experience

  1. Chief of Staff
    Feb 2023 - Present
    Delta Security · 3 yr 8 mo · Contract · Raleigh, NC
    • Launched operations in 27 cities.
    • Cut cost per order by 21% with routing and staffing changes.
    • Ran the bizops program across 8 teams to launch on schedule.
  2. Operations Manager
    Oct 2019 - Feb 2023
    Visa · 3 yr 4 mo · Full-time · Raleigh, NC
    • Cut cost per order by 20% with routing and staffing changes.
    • Launched operations in 20 cities.
  3. Operations Associate
    Mar 2018 - Oct 2019
    Disney · 1 yr 7 mo · Full-time · Raleigh, NC
    • Secured 4 payments licences.
  4. Operations Associate
    Oct 2016 - Mar 2018
    Capital One · 1 yr 5 mo · Full-time · Raleigh, NC
    • Built the privacy programme for launches in 22 countries.
    • Negotiated 433 commercial agreements a year.

References

No references yet.

Education

  1. Rhode Island School of Design
    BFA, Mechanical Engineering
    2012 - 2016

Details

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