Mateo Rodriguez

S

Chief of Staff, Delta Security - Zendesk · workforce planning · automation

Delta Security
Calgary, AB · MT (UTC-7)
11+ years experience
Simon Fraser University
English, German
Messaging unavailable

Overview

I work on customer operations at Delta Security in Calgary. Ran the support program across 20 teams to launch on schedule. Before that: Air Canada and Sun Life. I host a monthly meetup on customer operations.

Good reasons to reach out
  • Questions about customer operations
  • Working sessions on quality
Please don't message about
  • Offshore staffing offers
  • Courses and coaching offers

Travels often; replies within 48 hours

Skills
automationcustomer supportqualityworkforce planningprocurementZendesk

Experience

  1. Chief of Staff
    Sep 2022 - Present
    Delta Security · 4 yr 1 mo · Full-time · Calgary, AB
    • Ran the support program across 9 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
  2. Senior Program Manager
    Feb 2021 - Sep 2022
    Air Canada · 1 yr 7 mo · Full-time · Calgary, AB
    • Ran the support program across 14 teams to launch on schedule.
    • Rebuilt the planning process the company still runs every quarter.
  3. Operations Associate
    May 2017 - Feb 2021
    Sun Life · 3 yr 9 mo · Full-time · Calgary, AB
    • Negotiated 509 commercial agreements a year.
  4. Operations Associate
    Oct 2015 - May 2017
    Electronic Arts · 1 yr 7 mo · Full-time · Calgary, AB
    • Built the privacy programme for launches in 15 countries.
    • Secured 2 payments licences.

References

No references yet.

Education

  1. Simon Fraser University
    BSc, Mechanical Engineering
    2010 - 2014

Details

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