Ming Chen

S

Senior Program Manager at Wharf Analytics · Business operations

Wharf Analytics
Singapore · SGT (UTC+8)
10+ years experience
Vietnam National University
English, Mandarin
Open to workCollaborating
Messaging unavailable

Overview

10 years in operations, the last 2 at Wharf Analytics, where I work on the bizops team. Cut cost per order by 15% with routing and staffing changes. Most at home with unit economics and process design. Yoga every morning.

Good reasons to reach out
  • Roles in business operations
  • Collaborators for my side project
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Generic networking requests

Replies within two days

Skills
unit economicsOKRsbusiness operationsprocess designSQLstrategy
Open to workLooking for a role
closes in 3 months

Next role: Program Manager in e-commerce, Singapore or hybrid

Target roles
Program Manager
Level
Senior
Industries
Climate tech, AI infrastructure
Work mode
Hybrid
Available
30 days notice
Work authorization
Open to relocating
What I'm looking for
Early-stage company (Series B) where business operations is core to the product.
Not interested in
Agencies and outsourcing firms

10 years in business operations. Strongest at strategy and OKRs. Can start in about six weeks.

Singaporeprocess designstrategyokrs
Open
CollaboratingLooking to collaborate
closes in 3 months

Co-writing a short book about business operations - looking for a co-author

Project
A short book about business operations - looking for a co-author
Skills needed
Marketing, business operations
Time commitment
Part-time
Outcome
Small product with real users

No money involved, just a good project. Based in Singapore, happy to work remotely.

Singaporestrategysqlokrs
Open

Experience

  1. Senior Program Manager
    Dec 2024 - Present
    Wharf Analytics · 1 yr 10 mo · Full-time · Singapore
    • Cut cost per order by 15% with routing and staffing changes.
    • Brought support first-response time from 27 hours to under 1.
  2. Operations Manager
    Mar 2023 - Dec 2024
    Grab · 1 yr 9 mo · Full-time · Singapore
    • Brought support first-response time from 14 hours to under 2.
  3. Operations Associate
    Nov 2021 - Mar 2023
    CIMB · 1 yr 4 mo · Full-time · Singapore
    • Built the privacy programme for launches in 8 countries.
  4. Operations Associate
    Jul 2019 - Nov 2021
    VNG · 2 yr 4 mo · Full-time · Singapore
    • Built the privacy programme for launches in 16 countries.
  5. Operations Associate
    Apr 2017 - Jul 2019
    Recruit Holdings · 2 yr 3 mo · Full-time · Singapore
    • Built the privacy programme for launches in 25 countries.

References

No references yet.

Education

  1. Vietnam National University
    BSc, Operations Research
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
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