Monique Tiana Washington

UX Researcher at Wren Care · User research

Wren Care

Austin, TX · CT (UTC-6)

3+ years experience

University of Illinois Urbana-Champaign

English

Open to work

Messaging unavailable

Overview

Currently at Wren Care, where I work on user research. Cut support tickets about research by 23% with clearer copy and states. Previously at Disney. Weekend cricket, weekday chai.

Good reasons to reach out

Roles in user research
Thoughtful intros to people in my field

Please don't message about

Agency or outsourcing pitches
Crypto token projects
Generic networking requests

Skills

jobs to be doneusability testingsynthesisinterviewsuser research

Open to workLooking for a role

closes in 3 months

Next role: UX Researcher in food delivery, Austin or hybrid

Target roles: UX Researcher
Level: Mid
Industries: Healthtech, Consumer apps
Work mode: On-site
Available: 30 days notice
Work authorization: Authorized to work in the TX
What I'm looking for: Hands-on work on interviews with room to mentor.
Not interested in: Crypto

3 years in user research. Strongest at jobs to be done and interviews. Serving notice now.

Austin, TXsynthesisinterviewsuser research

Open

Experience

UX Researcher
Jan 2025 - Present
Wren Care · 1 yr 9 mo · Full-time · Austin, TX
- Ran 100 usability sessions and turned them into a research repository.
- Shipped the research redesign that lifted task completion 20%.
Product Designer
Jun 2023 - Sep 2024
Disney · 1 yr 3 mo · Full-time · Austin, TX
- Cut support tickets about research by 36% with clearer copy and states.
- Built a component library 37 engineers ship with every day.

Projects

Conference talk: lessons from research

2023

What went wrong and what worked while scaling user research.

References

No references yet.

Education

University of Illinois Urbana-Champaign
BS, Psychology
2019 - 2023

Details

Compensation expectations

What they are targeting for their next role.

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