Morgan Reed

S

Senior Program Manager at Northwind Learning · automation, workforce planning

Northwind Learning
San Francisco, CA · PT (UTC-8)
8+ years experience
NYU
English, Spanish
Open to work
Messaging unavailable

Overview

8 years in operations, the last 3 at Northwind Learning, where I work on the support team. Launched operations in 15 cities. Kannada theatre fan.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on automation decisions
Please don't message about
  • Courses and coaching offers
  • Generic networking requests
  • SEO and link-building offers

Replies between meetings, usually same day

Skills
customer supportqualityZendeskautomationworkforce planning
Open to workLooking for a role
closes in 3 months

Staff Program Manager roles in creator tools - San Francisco or remote

Target roles
Staff Program Manager
Level
Staff / Principal
Industries
Developer tools, AI infrastructure
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in the CA
What I'm looking for
Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in
Contract-only roles

8 years in customer operations. Strongest at workforce planning and Zendesk. Can start in about six weeks.

San Francisco, CAautomationworkforce planningzendesk
Open

Experience

  1. Senior Program Manager
    Jul 2023 - Present
    Northwind Learning · 3 yr 3 mo · Full-time · San Francisco, CA
    • Ran the support program across 6 teams to launch on schedule.
    • Launched operations in 13 cities.
    • Rebuilt the planning process the company still runs every quarter.
  2. Operations Manager
    Sep 2021 - Jun 2023
    Tesla · 1 yr 9 mo · Full-time · San Francisco, CA
    • Rebuilt the planning process the company still runs every quarter.
  3. Operations Associate
    Jul 2019 - Sep 2021
    Workday · 2 yr 2 mo · Full-time · San Francisco, CA
    • Built the privacy programme for launches in 26 countries.
  4. Operations Associate
    Oct 2018 - Jul 2019
    Spotify · 9 mo · Full-time · San Francisco, CA
    • Built the privacy programme for launches in 23 countries.
    • Negotiated 518 commercial agreements a year.

References

No references yet.

Education

  1. NYU
    BA, Operations Research
    2013 - 2017

Details

Compensation expectations
What they are targeting for their next role.
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