Moritz Schwarz

S

Senior Program Manager at Adyen · Customer operations · quality, Zendesk

Adyen
Berlin, Germany · CET (UTC+1)
8+ years experience
Sorbonne University
English, German
Messaging unavailable

Overview

Currently at Adyen, where I work on customer operations. Launched operations in 14 cities.

Good reasons to reach out
  • Second opinions on S&OP decisions
Please don't message about
  • Courses and coaching offers
  • Agency or outsourcing pitches
  • Crypto token projects

Best reached early in the week

Skills
S&OPautomationcustomer supportZendeskquality

Experience

  1. Senior Program Manager
    Sep 2022 - Present
    Adyen · 4 yr 1 mo · Full-time · Berlin, Germany
    • Launched operations in 19 cities.
    • Rebuilt the planning process the company still runs every quarter.
    • Cut cost per order by 38% with routing and staffing changes.
  2. Operations Associate
    Aug 2019 - Sep 2022
    TotalEnergies · 3 yr 1 mo · Full-time · Berlin, Germany
    • Secured 3 payments licences.
    • Negotiated 317 commercial agreements a year.
  3. Operations Associate
    Oct 2018 - Aug 2019
    Klarna · 10 mo · Full-time · Berlin, Germany
    • Secured 6 payments licences.

References

No references yet.

Education

  1. Sorbonne University
    Licence, Economics
    2015 - 2018

Details

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