Nadia Qasim

S

Customer Success Manager at Swvl · Enterprise onboarding · Gainsight, implementation

Swvl
Riyadh, Saudi Arabia · AST (UTC+3)
5+ years experience
Qatar University
English, Arabic
Messaging unavailable

Overview

I work on enterprise onboarding at Swvl in Riyadh. Cut churn on the onboarding book from 14% to 5%. Previously at Boston Consulting Group. Most at home with Gainsight and APIs. I host a monthly meetup on enterprise onboarding.

Good reasons to reach out
  • Questions about enterprise onboarding
  • Working sessions on APIs
Please don't message about
  • Crypto token projects
  • Offshore staffing offers
  • SEO and link-building offers

Replies between meetings, usually same day

Skills
implementationproject managementGainsightAPIs

Experience

  1. Customer Success Manager
    Aug 2022 - Present
    Swvl · 4 yr 2 mo · Full-time · Riyadh, Saudi Arabia
    • Kept net revenue retention above 130% on a $13 million book.
    • Cut churn on the onboarding book from 13% to 7%.
    • Onboarded 128 enterprise customers.
  2. Customer Success Manager
    Oct 2021 - Aug 2022
    Boston Consulting Group · 10 mo · Full-time · Riyadh, Saudi Arabia
    • Cut churn on the onboarding book from 18% to 6%.

References

No references yet.

Education

  1. Qatar University
    BSc, Computer Science
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
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