Nadia Rina Mistry

Overview

9 years in customer success, the last 1 at Glade Care, where I work on the onboarding team. Kept net revenue retention above 128% on a $18 million book. Onboarded 65 enterprise customers. Before that: Arm and Sainsbury's. Most at home with Gainsight and SQL. Home cook with strong opinions about biryani.

Experience

1. Senior Customer Success Manager

   Dec 2025 - Present
   Glade Care · 10 mo · Full-time · Edinburgh, UK
   • Onboarded 35 enterprise customers.
   • Cut churn on the onboarding book from 14% to 3%.
2. Customer Success Manager

   Mar 2024 - Dec 2025
   Arm · 1 yr 9 mo · Full-time · Edinburgh, UK
   • Kept net revenue retention above 120% on a $25 million book.
   • Cut churn on the onboarding book from 18% to 7%.
3. Customer Success Manager

   Sep 2022 - Mar 2024
   Sainsbury's · 1 yr 6 mo · Full-time · Edinburgh, UK
   • Onboarded 193 enterprise customers.
4. Solutions Engineer

   Jun 2021 - Sep 2022
   Deliveroo · 1 yr 3 mo · Full-time · Edinburgh, UK
   • Onboarded 178 enterprise customers.
5. Customer Success Manager

   Oct 2017 - Jun 2021
   Rolls-Royce · 3 yr 8 mo · Full-time · Edinburgh, UK
   • Cut churn on the onboarding book from 17% to 6%.
   • Onboarded 84 enterprise customers.

No references yet.

Education

1. Durham University

   BA, Business Administration
   2013 - 2016