Nicole Lawrence

S

Program Manager at Glade Care | ex-Boston Consulting Group

Glade Care
Atlanta, GA · ET (UTC-5)
4+ years experience
Rice University
English
Messaging unavailable

Overview

I work on customer operations at Glade Care in Atlanta. Cut cost per order by 20% with routing and staffing changes. Most at home with automation and workforce planning. Learning to sail.

Good reasons to reach out
  • Working sessions on workforce planning
  • Speaking or podcast invitations
Please don't message about
  • Crypto token projects
  • Generic networking requests
  • SEO and link-building offers

Replies on weekday evenings

Skills
qualityautomationZendeskworkforce planningcustomer support

Experience

  1. Program Manager
    Mar 2025 - Present
    Glade Care · 1 yr 7 mo · Full-time · Atlanta, GA
    • Ran the support program across 21 teams to launch on schedule.
    • Launched operations in 15 cities.
  2. Operations Associate
    Oct 2023 - Mar 2025
    Boston Consulting Group · 1 yr 5 mo · Full-time · Atlanta, GA
    • Secured 2 payments licences.
  3. Operations Associate
    Oct 2022 - Oct 2023
    Coinbase · 1 yr · Full-time · Atlanta, GA
    • Secured 8 payments licences.

References

No references yet.

Education

  1. Rice University
    BA, Economics
    2018 - 2022

Details

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