Ngozi Bello

Overview

Based in Lagos. I lead user research at Mastercard. Ran 94 usability sessions and turned them into a research repository. Before that: KPMG and Equity Bank. Most at home with jobs to be done and user research. I tinker with 3D printers.

Experience

1. Director of Design

   May 2025 - Present
   Mastercard · 1 yr 6 mo · Full-time · Lagos, Nigeria
   • Cut support tickets about research by 55% with clearer copy and states.
   • Brought the research flows to WCAG 2.2 AA.
   • Shipped the research redesign that lifted task completion 21%.
2. Senior Product Designer

   Jul 2021 - May 2025
   KPMG · 3 yr 10 mo · Contract · Lagos, Nigeria
   • Brought the research flows to WCAG 2.2 AA.
   • Built a component library 23 engineers ship with every day.
3. Product Designer

   Feb 2020 - Jul 2021
   Equity Bank · 1 yr 5 mo · Full-time · Lagos, Nigeria
   • Built a component library 71 engineers ship with every day.
4. UX Researcher

   Aug 2017 - Feb 2020
   Visa · 2 yr 6 mo · Full-time · Lagos, Nigeria
   • Ran 93 usability sessions and turned them into a research repository.
5. UX Researcher

   Jun 2015 - Aug 2017
   Paystack · 2 yr 2 mo · Full-time · Lagos, Nigeria
   • Shipped the research redesign that lifted task completion 27%.
   • Brought the research flows to WCAG 2.2 AA.

Projects

No references yet.

Education

1. GIBS

   MBA, Business Administration
   2008 - 2010
2. Strathmore University

   BCom, Industrial Design
   2003 - 2007