Nikita Kanika Bhardwaj

Overview

Head of Design at Onyx Pay, focused on service design. Ran 54 usability sessions and turned them into a research repository. Before that: Boston Consulting Group and Adobe. I host a monthly meetup on service design.

Experience

1. Head of Design

   May 2024 - Present
   Onyx Pay · 2 yr 5 mo · Full-time · Pune, India
   • Shipped the service design redesign that lifted task completion 30%.
   • Cut support tickets about service design by 31% with clearer copy and states.
   • Ran 84 usability sessions and turned them into a research repository.
2. Director of Design

   Mar 2023 - May 2024
   Boston Consulting Group · 1 yr 2 mo · Contract · Pune, India
   • Ran 72 usability sessions and turned them into a research repository.
3. Senior Product Designer

   Sep 2020 - Mar 2023
   Adobe · 2 yr 6 mo · Full-time · Pune, India
   • Brought the service design flows to WCAG 2.2 AA.
   • Built a component library 35 engineers ship with every day.
4. Senior Product Designer

   Oct 2018 - Sep 2020
   Freshworks · 1 yr 11 mo · Full-time · Pune, India
   • Shipped the service design redesign that lifted task completion 24%.
5. Design Manager

   Sep 2015 - Oct 2018
   Axis Bank · 3 yr 1 mo · Contract · Pune, India
   • Ran 140 usability sessions and turned them into a research repository.

Projects

No references yet.

Education

1. IIT Madras

   B.Tech, Visual Communication
   2000 - 2004