Nithin Akhil Thampi

Program Manager at Kite Bio · customer support, Zendesk

Kite Bio

Chennai, India · IST (UTC+5:30)

8+ years experience

BITS Pilani

English, Hindi, Tamil

Messaging unavailable

Overview

I've spent 8 years on customer operations - first at Microsoft, now at Kite Bio. Rebuilt the planning process the company still runs every quarter. Ran the support program across 6 teams to launch on schedule. Before that: InMobi and Deloitte. Most at home with Zendesk and risk management. Learning to sail.

Good reasons to reach out

Working sessions on risk management
Thoughtful intros to people in my field

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SEO and link-building offers

Replies on weekends

Skills

customer supportrisk managementautomationZendesk

Experience

Program Manager
Apr 2025 - Present
Kite Bio · 1 yr 6 mo · Contract · Chennai, India
- Launched operations in 6 cities.
- Ran the support program across 17 teams to launch on schedule.
- Rebuilt the planning process the company still runs every quarter.
Operations Associate
Jul 2023 - Jan 2025
InMobi · 1 yr 6 mo · Full-time · Chennai, India
- Secured 2 payments licences.
- Negotiated 253 commercial agreements a year.
Operations Associate
Sep 2019 - Jul 2023
Deloitte · 3 yr 10 mo · Full-time · Chennai, India
- Secured 4 payments licences.
- Negotiated 594 commercial agreements a year.
Operations Associate
Jun 2018 - May 2019
Microsoft · 11 mo · Full-time · Chennai, India
- Secured 2 payments licences.
- Built the privacy programme for launches in 12 countries.

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Education

BITS Pilani
B.E., Economics
2014 - 2018

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