Nora Boyd

Implementation Lead at Carrow Technologies · Enterprise onboarding

Carrow Technologies

Toronto, ON · ET (UTC-5)

6+ years experience

McGill University

English

Open to work

Messaging unavailable

Overview

Based in Toronto. I work on enterprise onboarding at Carrow Technologies. Onboarded 50 enterprise customers. Most at home with implementation and Gainsight.

Good reasons to reach out

Roles in enterprise onboarding
Working sessions on project management

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Unpaid work or spec projects
Agency or outsourcing pitches

Fastest replies in the morning

Skills

Gainsightproject managementAPIsimplementation

Open to workLooking for a role

closes in 3 months

Next role: Implementation Lead in wealth management, Toronto or hybrid

Target roles: Implementation Lead
Level: Senior
Industries: B2B SaaS, Logistics
Work mode: On-site
Available: Immediately
Work authorization: Authorized to work in the ON
What I'm looking for: A team that ships weekly and owns onboarding end to end.
Not interested in: Night shifts

6 years in enterprise onboarding. Strongest at APIs and implementation. Serving notice now.

Toronto, ON · remote OKgainsightimplementationproject management

Open

Experience

Implementation Lead
Aug 2022 - Present
Carrow Technologies · 4 yr 2 mo · Full-time · Toronto, ON
- Cut churn on the onboarding book from 9% to 5%.
- Kept net revenue retention above 118% on a $4 million book.
Customer Success Manager
Oct 2020 - Aug 2022
KPMG · 1 yr 10 mo · Full-time · Toronto, ON
- Kept net revenue retention above 126% on a $27 million book.
- Onboarded 91 enterprise customers.

References

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Education

McGill University
BEng, Communications
2015 - 2019

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