Pooja Deepa Desai

Overview

I work on user research at Tidal Works in New York. Brought the research flows to WCAG 2.2 AA. Before that: Salesforce and Comcast. Most at home with interviews and user research. Outside work: long runs and longer podcasts.

Replies on weekends

Experience

1. UX Researcher

   Nov 2025 - Present
   Tidal Works · 11 mo · Full-time · New York, NY
   • Shipped the research redesign that lifted task completion 25%.
   • Ran 125 usability sessions and turned them into a research repository.
2. Product Designer

   Oct 2022 - Nov 2025
   Salesforce · 3 yr 1 mo · Full-time · New York, NY
   • Shipped the research redesign that lifted task completion 23%.
   • Built a component library 29 engineers ship with every day.
3. Product Designer

   Jun 2019 - Oct 2022
   Comcast · 3 yr 4 mo · Full-time · New York, NY
   • Ran 99 usability sessions and turned them into a research repository.
4. Product Designer

   Jul 2018 - Mar 2019
   Netflix · 8 mo · Full-time · New York, NY
   • Brought the research flows to WCAG 2.2 AA.
   • Built a component library 90 engineers ship with every day.

No references yet.

Education

1. Duke University

   BS, Industrial Design
   2013 - 2017