Pradeep Karthik Mani

S

Operations Manager, Greystone Software - workforce planning · Zendesk · customer support

Greystone Software
Kochi, India · IST (UTC+5:30)
10+ years experience
IIIT Bangalore
English, Hindi, Malayalam
Hiring
Messaging unavailable

Overview

I lead customer operations at Greystone Software in Kochi. Cut cost per order by 30% with routing and staffing changes. Rebuilt the planning process the company still runs every quarter. Before that: Capgemini and EY. Most at home with Zendesk and customer support. Jazz piano, badly.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Questions about customer operations
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Offshore staffing offers
  • Crypto token projects

Answers in batches on Fridays

Skills
automationworkforce planningZendeskcustomer supportsupply growthquality
HiringHiring for a role
closes in 3 months

Hiring a senior operations manager for the support team - Kochi

Role
Senior operations manager
Level
Senior
Type
Full-time
Work mode
Hybrid
Compensation
₹36-90 LPA
Team
Support, 18 people
Start
As soon as possible
Must have
Has run operations at a similar scale Comfortable with numbers and process Ownership of something end to end
Process
Two interviews and a paid trial day

Comp ₹35-79 LPA. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Kochi, Indiazendesksupply growthworkforce planning
Open

Experience

  1. Operations Manager
    Dec 2025 - Present
    Greystone Software · 10 mo · Full-time · Kochi, India
    • Brought support first-response time from 11 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
    • Launched operations in 8 cities.
  2. Senior Program Manager
    Jan 2024 - Dec 2025
    Capgemini · 1 yr 11 mo · Full-time · Kochi, India
    • Launched operations in 4 cities.
    • Rebuilt the planning process the company still runs every quarter.
  3. Senior Program Manager
    Nov 2020 - Sep 2023
    EY · 2 yr 10 mo · Full-time · Kochi, India
    • Cut cost per order by 36% with routing and staffing changes.
    • Launched operations in 24 cities.
  4. Operations Associate
    Apr 2018 - Nov 2020
    BrowserStack · 2 yr 7 mo · Full-time · Kochi, India
    • Secured 4 payments licences.
    • Built the privacy programme for launches in 14 countries.
  5. Operations Associate
    Oct 2016 - Apr 2018
    Intuit · 1 yr 6 mo · Full-time · Kochi, India
    • Secured 8 payments licences.
    • Negotiated 427 commercial agreements a year.

References

No references yet.

Education

  1. IIIT Bangalore
    M.Tech, Mechanical Engineering
    2016 - 2018
  2. IIT Bombay
    B.Tech, Mechanical Engineering
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored