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Overview
I've spent 22 years on fintech UX - first at Kakao, now at Lumen Pay. Built a component library 70 engineers ship with every day. Ran 131 usability sessions and turned them into a research repository. Before that: Carousell and EY.
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Skills
formsinteraction designinterviewsFigma
Experience
- Head of DesignJul 2023 - PresentLumen Pay · 3 yr 4 mo · Full-time · Bangkok, Thailand
- Built a component library 59 engineers ship with every day.
- Shipped the money movement redesign that lifted task completion 36%.
- Product DesignerMar 2020 - Jul 2023Carousell · 3 yr 4 mo · Full-time · Bangkok, Thailand
- Cut support tickets about money movement by 45% with clearer copy and states.
- Built a component library 83 engineers ship with every day.
- Product DesignerJun 2018 - Mar 2020EY · 1 yr 9 mo · Full-time · Bangkok, Thailand
- Cut support tickets about money movement by 37% with clearer copy and states.
- Shipped the money movement redesign that lifted task completion 25%.
- Director of DesignOct 2014 - Jun 2018Singtel · 3 yr 8 mo · Full-time · Bangkok, Thailand
- Brought the money movement flows to WCAG 2.2 AA.
- Design ManagerMay 2011 - Oct 2014Kakao · 3 yr 5 mo · Full-time · Bangkok, Thailand
- Brought the money movement flows to WCAG 2.2 AA.
References
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Education
- Melbourne Business SchoolMBA, Business Administration2005 - 2007
- Ateneo de Manila UniversityBS, Psychology2000 - 2004
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