Ravneet Simrat Dhillon

S

Implementation Lead at Paytm · Enterprise onboarding · project management, APIs

Paytm
Noida, India · IST (UTC+5:30)
5+ years experience
IIM Bangalore
English, Hindi
Open to workCo-founder
Messaging unavailable

Overview

Implementation Lead at Paytm, focused on enterprise onboarding. Onboarded 150 enterprise customers. Cut churn on the onboarding book from 18% to 7%. Most at home with APIs and project management. Trail runner and occasional climber.

Good reasons to reach out
  • People who want to build this with me
  • Roles in enterprise onboarding
  • Working sessions on APIs
  • Speaking or podcast invitations
  • Second opinions on Gainsight decisions
Please don't message about
  • Agency or outsourcing pitches
  • Offshore staffing offers
  • Crypto token projects
Skills
SQLimplementationGainsightproject managementAPIs
Open to workLooking for a role
closes in 3 months

Open to Implementation Lead roles at growth-stage creator tools companies

Target roles
Implementation Lead
Level
Senior
Industries
AI infrastructure, E-commerce
Work mode
On-site
Available
From next quarter
Work authorization
Indian citizen, open to relocating
What I'm looking for
Hands-on work on project management with room to mentor.
Not interested in
Agencies and outsourcing firms

5 years in enterprise onboarding. Strongest at SQL and implementation. Can start in about six weeks.

Noida, Indiasqlapisimplementation
Open
Co-founderLooking for a co-founder
closes in 3 months

Looking for a go-to-market co-founder for pet insurance for law firms

The idea
Pet insurance for law firms
Stage
Prototype
I bring
5 years in enterprise onboarding
Looking for
Operator who has scaled a team
Commitment
Full-time now
Location
Noida or remote

I bring 5 years of enterprise onboarding (currently Paytm). Ideally you've sold to enterprises. Incorporated, self-funded so far.

Noida, India · remote OKproject managementimplementationsql
Open

Experience

  1. Implementation Lead
    Oct 2025 - Present
    Paytm · 1 yr · Full-time · Noida, India
    • Onboarded 136 enterprise customers.
    • Kept net revenue retention above 129% on a $22 million book.
  2. Customer Success Manager
    Jun 2023 - Oct 2025
    Mastercard · 2 yr 4 mo · Full-time · Noida, India
    • Kept net revenue retention above 113% on a $32 million book.
    • Onboarded 159 enterprise customers.
  3. Customer Success Manager
    Oct 2021 - Jun 2023
    Atlassian · 1 yr 8 mo · Full-time · Noida, India
    • Cut churn on the onboarding book from 16% to 7%.

References

No references yet.

Education

  1. IIM Bangalore
    MBA, Business Administration
    2022 - 2024
  2. Srishti Manipal Institute
    B.Des, Communications
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
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