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Reid Parker

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Senior Program Manager at Ashford Consulting · Zendesk, workforce planning

Works at
Ashford Consulting
Location
New York, NY · ET (UTC-5)
Experience
11+ years experience
Education
Cornell University
Languages
English
Co-founder
Message Connect

Overview

Based in New York. I work on customer operations at Ashford Consulting. Brought support first-response time from 15 hours to under 1. Ran the support program across 20 teams to launch on schedule. Before that: VMware and HubSpot. I play football every Sunday.

Good reasons to reach out
  • People who want to build this with me
  • Speaking or podcast invitations
Please don't message about
  • Unpaid work or spec projects
  • Courses and coaching offers

Prefers short, specific messages

Skills
workforce planningcustomer supportZendeskquality
Co-founderLooking for a co-founder
closes in 3 months

Looking for an operations co-founder for cross-border payouts for CPG brands

The idea
Looking for an operations co-founder for cross-border payouts for CPG brands
Stage
Customer interviews
I bring
10 years in customer operations
Looking for
Operator who has scaled a team
Commitment
Full-time after funding
Location
New York or remote

I bring 12 years of customer operations (currently Ashford Consulting). Ideally you've shipped B2B software. Full-time from day one.

New York, NY · remote OKcustomer supportworkforce planningquality
Open

Experience

  1. Senior Program Manager
    Jun 2025 - Present
    Ashford Consulting · 1 yr 5 mo · Full-time · New York, NY
    • Ran the support program across 7 teams to launch on schedule.
    • Launched operations in 16 cities.
    • Cut cost per order by 33% with routing and staffing changes.
  2. Operations Associate
    Jul 2023 - Feb 2025
    VMware · 1 yr 7 mo · Full-time · New York, NY
    • Built the privacy programme for launches in 22 countries.
  3. Operations Associate
    Jun 2019 - Apr 2023
    HubSpot · 3 yr 10 mo · Full-time · New York, NY
    • Built the privacy programme for launches in 6 countries.
    • Secured 8 payments licences.
  4. Program Manager
    Feb 2018 - Jun 2019
    Bank of America · 1 yr 4 mo · Full-time · New York, NY
    • Cut cost per order by 15% with routing and staffing changes.
  5. Operations Associate
    May 2016 - Feb 2018
    American Express · 1 yr 9 mo · Full-time · New York, NY
    • Secured 4 payments licences.
    • Built the privacy programme for launches in 10 countries.

References

No references yet.

Education

  1. Cornell University
    BS, Mechanical Engineering
    2009 - 2013

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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