Sanjay Vivek Reddy

S

Implementation Lead, Okta - implementation · Gainsight · APIs

Okta
Pittsburgh, PA · ET (UTC-5)
7+ years experience
Harvard University
English
Messaging unavailable

Overview

Implementation Lead at Okta, focused on enterprise onboarding. Kept net revenue retention above 131% on a $11 million book. Before that: HP and Twilio. Most at home with Gainsight and implementation. Marathoner (8 so far).

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Skills
project managementAPIsimplementationGainsight

Experience

  1. Implementation Lead
    Jan 2026 - Present
    Okta · 9 mo · Full-time · Pittsburgh, PA
    • Onboarded 167 enterprise customers.
    • Cut churn on the onboarding book from 18% to 4%.
  2. Senior Customer Success Manager
    Jul 2022 - Jan 2026
    HP · 3 yr 6 mo · Full-time · Pittsburgh, PA
    • Kept net revenue retention above 129% on a $35 million book.
    • Onboarded 199 enterprise customers.
  3. Customer Success Manager
    Feb 2021 - Jul 2022
    Twilio · 1 yr 5 mo · Full-time · Pittsburgh, PA
    • Cut churn on the onboarding book from 15% to 6%.
    • Onboarded 76 enterprise customers.
  4. Customer Success Manager
    May 2019 - Feb 2021
    Coinbase · 1 yr 9 mo · Full-time · Pittsburgh, PA
    • Onboarded 114 enterprise customers.

References

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Education

  1. Harvard University
    AB, Economics
    2013 - 2017

Details

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