Saravanan Ganesan

S

Chief of Staff at Nectar Labs | ex-Paytm

Nectar Labs
Coimbatore, India · IST (UTC+5:30)
9+ years experience
IIM Lucknow
English, Hindi, Tamil
Open to work
Messaging unavailable

Overview

9 years in operations, the last 1 at Nectar Labs, where I work on the support team. Brought support first-response time from 8 hours to under 1. Before that: Paytm and BrowserStack. Most at home with automation and workforce planning.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on workforce planning decisions
  • Working sessions on Zendesk
  • Speaking or podcast invitations
Please don't message about
  • Unpaid work or spec projects
  • Crypto token projects
Skills
Zendeskqualityautomationworkforce planningcustomer support
Open to workLooking for a role
closes in 3 months

Next role: Chief of Staff in agritech, Coimbatore or hybrid

Target roles
Chief of Staff
Level
Staff / Principal
Industries
AI infrastructure, Fintech
Work mode
Remote
Available
Immediately
Work authorization
Indian citizen, open to relocating
What I'm looking for
Hands-on work on quality with room to mentor.
Not interested in
Contract-only roles

9 years in customer operations. Strongest at workforce planning and customer support. Can start in about six weeks.

Coimbatore, Indiaworkforce planningcustomer supportzendesk
Open

Experience

  1. Chief of Staff
    Aug 2025 - Present
    Nectar Labs · 1 yr 2 mo · Full-time · Coimbatore, India
    • Brought support first-response time from 9 hours to under 1.
    • Ran the support program across 10 teams to launch on schedule.
    • Launched operations in 23 cities.
  2. Operations Manager
    Oct 2022 - Jul 2025
    Paytm · 2 yr 9 mo · Full-time · Coimbatore, India
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the support program across 10 teams to launch on schedule.
  3. Program Manager
    Jul 2020 - Oct 2022
    BrowserStack · 2 yr 3 mo · Full-time · Coimbatore, India
    • Rebuilt the planning process the company still runs every quarter.
  4. Operations Associate
    Oct 2017 - Jul 2020
    HDFC Bank · 2 yr 9 mo · Full-time · Coimbatore, India
    • Secured 7 payments licences.

References

No references yet.

Education

  1. IIM Lucknow
    MBA, Business Administration
    2016 - 2018
  2. BITS Pilani
    B.E., Operations Research
    2012 - 2016

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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