Shalini Iyengar

S

Design Manager at Freshworks · User research · synthesis, jobs to be done

Freshworks
Hyderabad, India · IST (UTC+5:30)
9+ years experience
Delhi Technological University
English, Hindi, Telugu
Advising
Messaging unavailable

Overview

Currently at Freshworks, where I lead user research with a team of 34. Cut support tickets about research by 55% with clearer copy and states. Before that: BigBasket and Axis Bank. Open-source contributor on weekends.

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  • Advice on user research
  • Questions about user research
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Skills
usability testinginterviewssynthesisuser researchjobs to be done
AdvisingOpen to advising
closes in 3 months

Office hours for designers building portfolios: user research and user research

Topics
user research, user research, jobs to be done
Format
Office hours
Terms
Free for early founders
Capacity
One call a month
Best for
Engineers moving into leadership

9 years of user research. Small equity or paid hours - flexible.

Hyderabad, Indiausability testinginterviewsjobs to be done
Open

Experience

  1. Design Manager
    May 2026 - Present
    Freshworks · 5 mo · Full-time · Hyderabad, India
    • Brought the research flows to WCAG 2.2 AA.
    • Ran 93 usability sessions and turned them into a research repository.
  2. UX Researcher
    Feb 2025 - May 2026
    BigBasket · 1 yr 3 mo · Full-time · Hyderabad, India
    • Built a component library 23 engineers ship with every day.
    • Shipped the research redesign that lifted task completion 21%.
  3. Product Designer
    Mar 2022 - Feb 2025
    Axis Bank · 2 yr 11 mo · Full-time · Hyderabad, India
    • Cut support tickets about research by 40% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 14%.
  4. Product Designer
    Apr 2019 - Mar 2022
    Nvidia · 2 yr 11 mo · Full-time · Hyderabad, India
    • Ran 61 usability sessions and turned them into a research repository.
  5. UX Researcher
    Oct 2017 - Apr 2019
    Airtel · 1 yr 6 mo · Full-time · Hyderabad, India
    • Brought the research flows to WCAG 2.2 AA.

Projects

Write-up: user research in practice
2026

A long-form guide to user research for people starting out.

User research benchmark
2022

Reproducible benchmarks comparing usability testing and synthesis on real workloads.

References

No references yet.

Education

  1. Delhi Technological University
    B.Tech, Industrial Design
    2012 - 2016

Details

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