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Shreya Sana Rao

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Head of Design at Crest Data · service design, operations

Works at
Crest Data
Location
Vancouver, BC · PT (UTC-8)
Experience
15+ years experience
Education
OCAD University
Languages
English
Hiring
Message Connect

Overview

Currently at Crest Data, where I lead service design with a team of 33. Brought the service design flows to WCAG 2.2 AA. Ran 135 usability sessions and turned them into a research repository. Most at home with operations and workshops. I coach a junior basketball team.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Thoughtful intros to people in my field
Please don't message about
  • Agency or outsourcing pitches
  • Crypto token projects
  • SEO and link-building offers

Prefers short, specific messages

Skills
workshopsjourney mappingoperationsservice design
HiringHiring for a role
closes in 3 months

Looking for a product designer who has worked on journey mapping at scale

Role
Product designer
Level
Senior
Type
Full-time
Work mode
Remote within country
Compensation
$164k-$219k + equity
Team
Service design, 7 people
Start
Within two months
Must have
A portfolio of shipped product work Comfort working directly with engineers Good judgment about what not to build
Process
Intro call, technical deep dive, team chat

Comp C$164k-C$218k. One technical chat and a paid trial day. Message me with one thing you shipped that you're proud of.

Vancouver, BCservice designoperationsworkshops
Open

Experience

  1. Head of Design
    Jun 2022 - Present
    Crest Data · 4 yr 5 mo · Full-time · Vancouver, BC
    • Brought the service design flows to WCAG 2.2 AA.
    • Ran 105 usability sessions and turned them into a research repository.
    • Cut support tickets about service design by 30% with clearer copy and states.
  2. Director of Design
    Dec 2019 - Apr 2022
    Microsoft · 2 yr 4 mo · Full-time · Vancouver, BC
    • Cut support tickets about service design by 38% with clearer copy and states.
  3. Senior Product Designer
    Jul 2016 - Dec 2019
    PwC · 3 yr 5 mo · Full-time · Vancouver, BC
    • Cut support tickets about service design by 34% with clearer copy and states.
  4. Senior Product Designer
    Apr 2013 - Jul 2016
    Rogers · 3 yr 3 mo · Full-time · Vancouver, BC
    • Brought the service design flows to WCAG 2.2 AA.
    • Shipped the service design redesign that lifted task completion 35%.
  5. Senior Product Designer
    Feb 2012 - Apr 2013
    TD Bank · 1 yr 2 mo · Full-time · Vancouver, BC
    • Shipped the service design redesign that lifted task completion 35%.

References

No references yet.

Education

  1. OCAD University
    BDes, Industrial Design
    2003 - 2007

Details

Compensation expectations
What they are targeting for their next role.
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