Sijo Jacob

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UX Researcher at Swiggy | ex-PwC

Swiggy
Bengaluru, India · IST (UTC+5:30)
7+ years experience
IIM Calcutta
English, Hindi, Kannada
Messaging unavailable

Overview

UX Researcher at Swiggy, focused on user research. Cut support tickets about research by 20% with clearer copy and states. Brought the research flows to WCAG 2.2 AA. Bird-watcher and amateur naturalist.

Good reasons to reach out
  • Working sessions on interviews
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • Unpaid design tests
  • Logo contests
  • Courses and coaching offers

Slower in the last week of each quarter

Skills
interviewsjobs to be donesynthesisuser researchusability testing

Experience

  1. UX Researcher
    Nov 2024 - Present
    Swiggy · 1 yr 11 mo · Full-time · Bengaluru, India
    • Built a component library 34 engineers ship with every day.
    • Cut support tickets about research by 53% with clearer copy and states.
    • Brought the research flows to WCAG 2.2 AA.
  2. Product Designer
    Mar 2022 - Nov 2024
    PwC · 2 yr 8 mo · Full-time · Bengaluru, India
    • Built a component library 40 engineers ship with every day.
    • Shipped the research redesign that lifted task completion 30%.
  3. Product Designer
    Oct 2019 - Mar 2022
    Flipkart · 2 yr 5 mo · Full-time · Bengaluru, India
    • Built a component library 61 engineers ship with every day.
    • Ran 128 usability sessions and turned them into a research repository.

References

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Education

  1. IIM Calcutta
    MBA, Business Administration
    2021 - 2023
  2. IIT Kanpur
    B.Tech, Psychology
    2015 - 2019

Details

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