Poornima Vidya Pillai

Product Designer at Swiggy · User research

Swiggy

Chennai, India · IST (UTC+5:30)

2+ years experience

NIT Trichy

English, Hindi, Tamil

Messaging unavailable

Overview

I've spent 2 years on user research - first at Persistent Systems, now at Swiggy. Shipped the research redesign that lifted task completion 15%. Brought the research flows to WCAG 2.2 AA. Swimming before work keeps me sane.

Good reasons to reach out

Second opinions on jobs to be done decisions
Working sessions on usability testing

Please don't message about

SEO and link-building offers
Courses and coaching offers

Fastest replies in the morning

Skills

jobs to be doneuser researchinterviewssynthesisusability testing

Experience

Product Designer
Oct 2025 - Present
Swiggy · 1 yr · Full-time · Chennai, India
- Ran 78 usability sessions and turned them into a research repository.
- Shipped the research redesign that lifted task completion 35%.
- Cut support tickets about research by 54% with clearer copy and states.
Product Designer
Oct 2024 - Oct 2025
Persistent Systems · 1 yr · Full-time · Chennai, India
- Shipped the research redesign that lifted task completion 33%.
- Built a component library 47 engineers ship with every day.

Projects

Side project: a budgeting app

2025

Built with usability testing and jobs to be done. 4500 people used it last year.

Write-up: user research in practice

2023

A long-form guide to user research for people starting out.

References

No references yet.

Education

NIT Trichy
B.Tech, Visual Communication
2020 - 2024

Details

Compensation expectations

What they are targeting for their next role.

Visible to connections

Direct contact details

Direct email and a scheduling link.