Sofia Ana Munoz
SCustomer Success Manager at Canopy Bio · Account management · QBRs, churn reduction
- Canopy Bio
- Madrid, Spain · CET (UTC+1)
- 3+ years experience
- Sorbonne University
- English, Spanish
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Overview
Currently at Canopy Bio, where I work on account management. Kept net revenue retention above 129% on a $27 million book. Most at home with account management and QBRs.
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- Thoughtful intros to people in my field
- Speaking or podcast invitations
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- Crypto token projects
- Offshore staffing offers
- Unpaid work or spec projects
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Skills
QBRsexpansionrenewalsaccount managementchurn reduction
Experience
- Customer Success ManagerOct 2023 - PresentCanopy Bio · 3 yr · Full-time · Madrid, Spain
- Kept net revenue retention above 121% on a $40 million book.
- Onboarded 118 enterprise customers.
- Cut churn on the accounts book from 15% to 7%.
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Education
- Sorbonne UniversityLicence, Communications2020 - 2023
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