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Sowmya Pillai

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Director of Design, Paytm - interviews · usability testing · synthesis

Works at
Paytm
Location
Thiruvananthapuram, India · IST (UTC+5:30)
Experience
14+ years experience
Education
NIT Warangal
Languages
English, Hindi, Malayalam
Message Connect

Overview

I've spent 22 years on user research - first at Nvidia, now at Paytm. Cut support tickets about research by 43% with clearer copy and states. Ran 131 usability sessions and turned them into a research repository.

Good reasons to reach out
  • Working sessions on interviews
  • Thoughtful intros to people in my field
  • Speaking or podcast invitations
Please don't message about
  • Unpaid design tests
  • Generic networking requests

Checks messages twice a week

Skills
user researchjobs to be donesynthesisinterviewsusability testing

Experience

  1. Director of Design
    May 2022 - Present
    Paytm · 4 yr 6 mo · Full-time · Thiruvananthapuram, India
    • Ran 56 usability sessions and turned them into a research repository.
    • Cut support tickets about research by 42% with clearer copy and states.
    • Shipped the research redesign that lifted task completion 15%.
  2. Senior Product Designer
    Nov 2019 - May 2022
    Oracle · 2 yr 6 mo · Contract · Thiruvananthapuram, India
    • Ran 93 usability sessions and turned them into a research repository.
    • Shipped the research redesign that lifted task completion 18%.
  3. UX Researcher
    Oct 2016 - Nov 2019
    Accenture · 3 yr 1 mo · Full-time · Thiruvananthapuram, India
    • Cut support tickets about research by 24% with clearer copy and states.
  4. Senior Product Designer
    Dec 2014 - Oct 2016
    Samsung R&D · 1 yr 10 mo · Contract · Thiruvananthapuram, India
    • Brought the research flows to WCAG 2.2 AA.
  5. Senior Product Designer
    Oct 2012 - Oct 2014
    Nvidia · 2 yr · Full-time · Thiruvananthapuram, India
    • Ran 78 usability sessions and turned them into a research repository.

References

No references yet.

Education

  1. NIT Warangal
    B.Tech, Human-Computer Interaction
    1999 - 2003

Details

Compensation expectations
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