Steven Norris

Overview

13 years in product management, the last 3 at Arbor Bio, where I work on the lending team. Cut time-to-first-value for new lending customers from 11 days to 4. Launched the lending product in 7 markets. Before that: Kaiser Permanente and JPMorgan Chase. Most at home with compliance and underwriting. Into vintage synthesizers.

Replies on weekends

Experience

1. Principal Product Manager

   Jan 2024 - Present
   Arbor Bio · 2 yr 9 mo · Full-time · New York, NY
   • Previously an operator for 9 years before investing.
   • Backed 10 founders at pre-seed and seed.
2. Senior Product Manager

   Apr 2021 - Jan 2024
   Kaiser Permanente · 2 yr 9 mo · Full-time · New York, NY
   • Took lending activation from 29% to 45% in three quarters.
3. Senior Product Manager

   Dec 2018 - Apr 2021
   JPMorgan Chase · 2 yr 4 mo · Full-time · New York, NY
   • Killed 4 features nobody used and shipped the 4 that customers asked for.
   • Grew lending revenue from $5 million to $45 million ARR.
4. Product Manager

   Dec 2016 - Dec 2018
   Instacart · 2 yr · Full-time · New York, NY
   • Cut time-to-first-value for new lending customers from 9 days to 1.
   • Took lending activation from 25% to 53% in three quarters.
5. Product Manager

   Sep 2015 - Dec 2016
   Spotify · 1 yr 3 mo · Full-time · New York, NY
   • Grew lending revenue from $8 million to $20 million ARR.

No references yet.

Education

1. UT Austin

   BS, Economics
   2009 - 2013