Subhashree Swagatika Biswas

Overview

I've spent 13 years on customer operations - first at McKinsey & Company, now at Orchard Cloud. Ran the support program across 8 teams to launch on schedule. Brought support first-response time from 10 hours to under 1. Most at home with workforce planning and customer support. Board games, hiking, and terrible puns.

Checks messages twice a week

Experience

1. Chief of Staff

   Oct 2022 - Present
   Orchard Cloud · 4 yr · Full-time · Mumbai, India
   • Launched operations in 13 cities.
   • Ran the support program across 19 teams to launch on schedule.
2. Program Manager

   Oct 2019 - Jun 2022
   Reliance Jio · 2 yr 8 mo · Full-time · Mumbai, India
   • Brought support first-response time from 9 hours to under 1.
   • Launched operations in 21 cities.
3. Program Manager

   Jul 2017 - Oct 2019
   Oracle · 2 yr 3 mo · Full-time · Mumbai, India
   • Ran the support program across 6 teams to launch on schedule.
4. Operations Associate

   Nov 2015 - Jul 2017
   ICICI Bank · 1 yr 8 mo · Full-time · Mumbai, India
   • Secured 6 payments licences.
5. Operations Associate

   Oct 2013 - Nov 2015
   McKinsey & Company · 2 yr 1 mo · Full-time · Mumbai, India
   • Secured 3 payments licences.

No references yet.

Education

1. PSG College of Technology

   B.E., Industrial Engineering
   2009 - 2013