Tessa Moore
SProduct Designer at Kaiser Permanente · Service design
- Kaiser Permanente
- Pittsburgh, PA · ET (UTC-5)
- 1+ years experience
- Cornell University
- English, Spanish
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Overview
Based in Pittsburgh. I work on service design at Kaiser Permanente. Shipped the service design redesign that lifted task completion 28%.
Good reasons to reach out
- Working sessions on journey mapping
- Thoughtful intros to people in my field
- Second opinions on operations decisions
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- Courses and coaching offers
- Unpaid work or spec projects
Replies on weekends
Skills
workshopsoperationsjourney mappingservice design
Experience
- Product DesignerOct 2025 - PresentKaiser Permanente · 1 yr · Full-time · Pittsburgh, PA
- Cut support tickets about service design by 27% with clearer copy and states.
- Brought the service design flows to WCAG 2.2 AA.
References
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Education
- Cornell UniversityBS, Psychology2020 - 2024
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