Ana Teresa Castillo

Implementation Lead at Kaiser Permanente · Enterprise onboarding · Gainsight, APIs

Kaiser Permanente

Washington, DC · ET (UTC-5)

9+ years experience

Wharton

English

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Overview

I work on enterprise onboarding at Kaiser Permanente in Washington. Onboarded 186 enterprise customers. I mentor first-time managers when I can.

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Skills

implementationAPIsproject managementGainsight

Open to workLooking for a role

closes in 3 months

Target roles: Implementation Lead
Level: Senior
Industries: Climate tech, Logistics
Work mode: Remote
Available: From next quarter
Work authorization: Authorized to work in the DC
What I'm looking for: A team that ships weekly and owns onboarding end to end.
Not interested in: Night shifts

9 years in enterprise onboarding. Strongest at implementation and APIs. Open to the right conversation.

Washington, DCimplementationgainsightproject management

Implementation Lead
Dec 2025 - Present
Kaiser Permanente · 10 mo · Full-time · Washington, DC
- Cut churn on the onboarding book from 11% to 3%.
- Kept net revenue retention above 134% on a $13 million book.
Customer Success Manager
Feb 2022 - Dec 2025
UnitedHealth Group · 3 yr 10 mo · Full-time · Washington, DC
- Onboarded 168 enterprise customers.
Customer Success Manager
Jul 2018 - Feb 2022
Kaiser Permanente · 3 yr 7 mo · Full-time · Washington, DC
- Kept net revenue retention above 134% on a $21 million book.
- Cut churn on the onboarding book from 14% to 5%.
Customer Success Manager
Oct 2017 - Jul 2018
Deloitte · 9 mo · Full-time · Washington, DC
- Kept net revenue retention above 131% on a $40 million book.
- Cut churn on the onboarding book from 16% to 7%.

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