Thanawat Apichart Wongsakul

S

Customer Success Director at Tencent · Account management

Tencent
Bangkok, Thailand · ICT (UTC+7)
10+ years experience
University of Melbourne
English, Thai
Co-founder
Messaging unavailable

Overview

10 years in customer success, the last 1 at Tencent, where I lead the accounts team. Onboarded 147 enterprise customers. Kept net revenue retention above 135% on a $34 million book. Before that: VNG and Samsung Electronics. Home cook with strong opinions about biryani.

Good reasons to reach out
  • People who want to build this with me
  • Second opinions on QBRs decisions
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • SEO and link-building offers
  • Offshore staffing offers
  • Agency or outsourcing pitches

Usually replies within a day

Skills
QBRsaccount managementexpansionAPIsrenewalschurn reduction
Co-founderLooking for a co-founder
closes in 3 months

Looking for a commercial co-founder for farm-input financing for LatAm marketplaces

The idea
Farm-input financing for LatAm marketplaces
Stage
Early revenue
I bring
15 years in account management
Looking for
Commercial co-founder who has sold to enterprises
Commitment
Full-time now
Location
Bangkok or remote

I bring 10 years of account management (currently Tencent). Ideally you've built ML systems in production. Have a working prototype and design partners.

Bangkok, Thailandrenewalsexpansionchurn reduction
Open

Experience

  1. Customer Success Director
    May 2025 - Present
    Tencent · 1 yr 5 mo · Full-time · Bangkok, Thailand
    • Onboarded 107 enterprise customers.
    • Kept net revenue retention above 123% on a $37 million book.
    • Cut churn on the accounts book from 17% to 6%.
  2. Implementation Lead
    May 2022 - May 2025
    VNG · 3 yr · Full-time · Bangkok, Thailand
    • Kept net revenue retention above 111% on a $21 million book.
  3. Customer Success Manager
    Dec 2018 - May 2022
    Samsung Electronics · 3 yr 5 mo · Full-time · Bangkok, Thailand
    • Kept net revenue retention above 110% on a $6 million book.
    • Cut churn on the accounts book from 18% to 4%.
  4. Customer Success Manager
    Oct 2016 - Dec 2018
    Microsoft · 2 yr 2 mo · Full-time · Bangkok, Thailand
    • Kept net revenue retention above 126% on a $26 million book.

References

No references yet.

Education

  1. University of Melbourne
    BSc, Communications
    2011 - 2015

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