Skip to content
Sample profile. This is an example profile that shows how Introworth works, not a real person. You can send a message to try the flow, but nobody reads or replies to it and you are never charged.

Thomas Thomas

Sample profile

Customer Success Director, Dune Commerce - expansion · churn reduction · renewals

Works at
Dune Commerce
Location
Thiruvananthapuram, India · IST (UTC+5:30)
Experience
12+ years experience
Education
Shri Ram College of Commerce
Languages
English, Hindi, Malayalam
Co-founder
Message Connect

Overview

12 years in customer success, the last 3 at Dune Commerce, where I lead the accounts team. Cut churn on the accounts book from 15% to 7%. Before that: Reliance Jio and American Express. Coffee nerd.

Good reasons to reach out
  • People who want to build this with me
  • Questions about account management
  • Second opinions on renewals decisions
Please don't message about
  • Crypto token projects
  • Generic networking requests

Answers in batches on Fridays

Skills
expansionQBRsrenewalsaccount managementchurn reductiononboarding
Co-founderLooking for a co-founder
closes in 3 months

Looking for a design-minded co-founder for patient intake for cloud-native startups

The idea
Patient intake for cloud-native startups
Stage
Customer interviews
I bring
12 years in account management
Looking for
Product-minded engineer
Commitment
Full-time now
Location
Thiruvananthapuram or remote

I bring 12 years of account management (currently Dune Commerce). Ideally you've sold to enterprises. Incorporated, self-funded so far.

Thiruvananthapuram, Indiaqbrsonboardingexpansion
Open

Experience

  1. Customer Success Director
    Apr 2024 - Present
    Dune Commerce · 2 yr 7 mo · Full-time · Thiruvananthapuram, India
    • Cut churn on the accounts book from 12% to 3%.
    • Onboarded 37 enterprise customers.
  2. Implementation Lead
    Feb 2022 - Apr 2024
    Reliance Jio · 2 yr 2 mo · Full-time · Thiruvananthapuram, India
    • Kept net revenue retention above 118% on a $40 million book.
  3. Solutions Engineer
    Nov 2020 - Feb 2022
    American Express · 1 yr 3 mo · Full-time · Thiruvananthapuram, India
    • Cut churn on the accounts book from 12% to 4%.
    • Onboarded 69 enterprise customers.
  4. Solutions Engineer
    Feb 2017 - Oct 2020
    Kotak Mahindra Bank · 3 yr 8 mo · Contract · Thiruvananthapuram, India
    • Onboarded 171 enterprise customers.
    • Kept net revenue retention above 131% on a $28 million book.
  5. Customer Success Manager
    Oct 2014 - Feb 2017
    Flipkart · 2 yr 4 mo · Full-time · Thiruvananthapuram, India
    • Cut churn on the accounts book from 9% to 3%.

References

No references yet.

Education

  1. Shri Ram College of Commerce
    B.Com, Communications
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

SponsoredExplore all sites on OneLifeVibe (opens onelifevibe.com in a new tab)