Tomoya Takahashi

S

Director of Design at Brightline Consulting · Service design · workshops, journey mapping

Brightline Consulting
Tokyo, Japan · JST (UTC+9)
11+ years experience
Melbourne Business School
English, Japanese
Co-founderOpen to work
Messaging unavailable

Overview

17 years in product design, the last 1 at Brightline Consulting, where I lead the service design team. Ran 80 usability sessions and turned them into a research repository. Before that: Mastercard and Microsoft. Most at home with service design and workshops. Travel slowly, usually by train.

Good reasons to reach out
  • People who want to build this with me
  • Roles in service design
  • Second opinions on journey mapping decisions
Please don't message about
  • Logo contests
  • Crypto token projects

Best reached early in the week

Skills
workshopsservice designoperationsjourney mapping
Co-founderLooking for a co-founder
closes in 3 months

Looking for a design-minded co-founder for pharmacy logistics for solar installers

The idea
Pharmacy logistics for solar installers
Stage
Prototype
I bring
9 years in service design
Looking for
Operator who has scaled a team
Commitment
Full-time after funding
Location
Tokyo or remote

I bring 17 years of service design (currently Brightline Consulting). Ideally you've led a design team. Incorporated, self-funded so far.

Tokyo, Japan · remote OKjourney mappingservice designoperations
Open
Open to workLooking for a role
closes in 3 months

Lead Director of Design roles in creator tools - Tokyo or remote

Target roles
Lead Director of Design
Level
Senior
Industries
B2B SaaS, Fintech
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in Japan
What I'm looking for
Early-stage company (seed) where service design is core to the product.
Not interested in
Night shifts

17 years in service design. Strongest at operations and journey mapping. Can start in about six weeks.

Tokyo, Japanservice designworkshopsjourney mapping
Open

Experience

  1. Director of Design
    Oct 2025 - Present
    Brightline Consulting · 1 yr · Contract · Tokyo, Japan
    • Brought the service design flows to WCAG 2.2 AA.
    • Built a component library 44 engineers ship with every day.
    • Ran 119 usability sessions and turned them into a research repository.
  2. Staff Product Designer
    May 2024 - Oct 2025
    Mastercard · 1 yr 5 mo · Full-time · Tokyo, Japan
    • Ran 43 usability sessions and turned them into a research repository.
  3. Design Manager
    Sep 2021 - May 2024
    Microsoft · 2 yr 8 mo · Full-time · Tokyo, Japan
    • Brought the service design flows to WCAG 2.2 AA.
  4. Design Manager
    Dec 2019 - Aug 2021
    Traveloka · 1 yr 8 mo · Full-time · Tokyo, Japan
    • Shipped the service design redesign that lifted task completion 25%.
  5. Design Manager
    Jan 2016 - Sep 2019
    Telstra · 3 yr 8 mo · Full-time · Tokyo, Japan
    • Ran 56 usability sessions and turned them into a research repository.

References

No references yet.

Education

  1. Melbourne Business School
    MBA, Business Administration
    2013 - 2015
  2. University of Sydney
    BEng, Interaction Design
    2005 - 2009

Details

Compensation expectations
What they are targeting for their next role.
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Direct email and a scheduling link.
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