Vaibhav Amin

S

Design Manager, Redfern Technologies - operations · service design · workshops

Redfern Technologies
Ahmedabad, India · IST (UTC+5:30)
12+ years experience
Symbiosis International University
English, Hindi, Gujarati
Hiring
Messaging unavailable

Overview

12 years in product design, the last 4 at Redfern Technologies, where I lead the service design team. Brought the service design flows to WCAG 2.2 AA. Shipped the service design redesign that lifted task completion 34%. Before that: Cognizant and Ola. Most at home with service design and journey mapping.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
  • Working sessions on operations
Please don't message about
  • Unpaid work or spec projects
  • Generic networking requests

Slower in the last week of each quarter

Skills
journey mappingoperationsworkshopsservice design
HiringHiring for a role
closes in 3 months

Hiring an ux researcher for the service design team - Ahmedabad or remote

Role
Ux researcher
Level
Mid
Type
Full-time
Work mode
Remote
Compensation
₹42-80 LPA
Team
Service design, 16 people
Start
Within a month
Must have
A portfolio of shipped product work Comfort working directly with engineers Comfort with ambiguity
Process
3 conversations, no take-home

Comp ₹44-49 LPA. Four conversations, no take-home. Message me with one thing you shipped that you're proud of.

Ahmedabad, India · remote OKjourney mappingservice designoperations
Open

Experience

  1. Design Manager
    Jun 2022 - Present
    Redfern Technologies · 4 yr 4 mo · Full-time · Ahmedabad, India
    • Cut support tickets about service design by 25% with clearer copy and states.
    • Brought the service design flows to WCAG 2.2 AA.
    • Built a component library 72 engineers ship with every day.
  2. Product Designer
    Sep 2018 - Jun 2022
    Cognizant · 3 yr 9 mo · Full-time · Ahmedabad, India
    • Built a component library 71 engineers ship with every day.
  3. UX Researcher
    May 2016 - Sep 2018
    Ola · 2 yr 4 mo · Full-time · Ahmedabad, India
    • Shipped the service design redesign that lifted task completion 32%.
  4. Product Designer
    Mar 2015 - May 2016
    Zoho · 1 yr 2 mo · Full-time · Ahmedabad, India
    • Shipped the service design redesign that lifted task completion 22%.

References

No references yet.

Education

  1. Symbiosis International University
    BBA, Architecture
    2009 - 2013

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