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Overview
I work on customer operations at Prism Mobility in Vancouver. Cut cost per order by 36% with routing and staffing changes. Most at home with Zendesk and workforce planning. Cyclist - trying to do a century this year.
Good reasons to reach out
- Working sessions on workforce planning
- Speaking or podcast invitations
Please don't message about
- Offshore staffing offers
- Courses and coaching offers
- SEO and link-building offers
Replies within two days
Skills
workforce planningZendeskcustomer supportautomation
Experience
- Program ManagerAug 2025 - PresentPrism Mobility · 1 yr 3 mo · Full-time · Vancouver, BC
- Ran the support program across 7 teams to launch on schedule.
- Brought support first-response time from 19 hours to under 1.
- Operations AssociateMar 2024 - Aug 2025Wealthsimple · 1 yr 5 mo · Full-time · Vancouver, BC
- Built the privacy programme for launches in 5 countries.
References
No references yet.
Education
- University of TorontoBASc, Economics2018 - 2022
Details
Compensation expectations
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Direct contact details
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