Victor Vincent Chen

Overview

I work on marketplace operations at Vellum Data in Denver. Brought support first-response time from 11 hours to under 1. Most at home with city launches and unit economics. I write short fiction no one reads.

Fastest replies in the morning

Experience

1. Chief of Staff

   Nov 2024 - Present
   Vellum Data · 1 yr 11 mo · Full-time · Denver, CO
   • Brought support first-response time from 12 hours to under 1.
   • Cut cost per order by 16% with routing and staffing changes.
   • Ran the marketplace ops program across 14 teams to launch on schedule.
2. Program Manager

   Dec 2022 - Nov 2024
   Wells Fargo · 1 yr 11 mo · Full-time · Denver, CO
   • Rebuilt the planning process the company still runs every quarter.
   • Cut cost per order by 27% with routing and staffing changes.
3. Operations Associate

   Jul 2021 - Dec 2022
   Robinhood · 1 yr 5 mo · Full-time · Denver, CO
   • Built the privacy programme for launches in 22 countries.
   • Negotiated 247 commercial agreements a year.
4. Operations Associate

   Apr 2018 - Jul 2021
   Johnson & Johnson · 3 yr 3 mo · Full-time · Denver, CO
   • Secured 5 payments licences.
   • Negotiated 505 commercial agreements a year.
5. Operations Associate

   Oct 2016 - Apr 2018
   Deloitte · 1 yr 6 mo · Full-time · Denver, CO
   • Negotiated 590 commercial agreements a year.
   • Built the privacy programme for launches in 19 countries.

No references yet.

Education

1. University of Illinois Urbana-Champaign

   BS, Business Administration
   2010 - 2014