Vijay Raghavan

Sample

Head of Design, Trellis AI - operations · workshops · service design

Trellis AI
Bengaluru, India · IST (UTC+5:30)
10+ years experience
Jadavpur University
English, Hindi, Kannada
Hiring
Messaging unavailable

Overview

I lead service design at Trellis AI in Bengaluru. Shipped the service design redesign that lifted task completion 21%. Built a component library 78 engineers ship with every day. I mentor students through university programmes.

Good reasons to reach out
  • Candidates for the role I'm hiring for
  • Questions about service design
  • Working sessions on service design
  • Speaking or podcast invitations
Please don't message about
  • Agency or outsourcing pitches
  • Logo contests
  • Unpaid work or spec projects

Answers in batches on Fridays

Skills
service designjourney mappingworkshopsoperations
HiringHiring for a role
closes in 3 months

Building out service design at Trellis AI: product designers wanted in Bengaluru

Role
Product designer
Level
Mid
Type
Full-time
Work mode
Remote within country
Compensation
₹36-80 LPA
Team
Service design, 16 people
Start
This quarter
Must have
A portfolio of shipped product work Comfort working directly with engineers Clear written communication
Process
Intro call, technical deep dive, team chat

Comp ₹40-65 LPA. Four conversations, no take-home. Message me with one thing you shipped that you're proud of.

Bengaluru, India · remote OKservice designjourney mappingworkshops
Open

Experience

  1. Head of Design
    Oct 2024 - Present
    Trellis AI · 2 yr · Full-time · Bengaluru, India
    • Built a component library 35 engineers ship with every day.
    • Shipped the service design redesign that lifted task completion 35%.
  2. Director of Design
    Jan 2023 - Oct 2024
    Paytm · 1 yr 9 mo · Full-time · Bengaluru, India
    • Shipped the service design redesign that lifted task completion 26%.
  3. Design Manager
    Jan 2020 - Jan 2023
    Atlassian · 3 yr · Contract · Bengaluru, India
    • Ran 55 usability sessions and turned them into a research repository.
    • Cut support tickets about service design by 23% with clearer copy and states.
  4. Product Designer
    Jan 2018 - Jan 2020
    Larsen & Toubro · 2 yr · Full-time · Bengaluru, India
    • Brought the service design flows to WCAG 2.2 AA.
    • Ran 115 usability sessions and turned them into a research repository.
  5. Product Designer
    Oct 2016 - Jan 2018
    Freshworks · 1 yr 3 mo · Full-time · Bengaluru, India
    • Ran 93 usability sessions and turned them into a research repository.

References

No references yet.

Education

  1. Jadavpur University
    B.E., Interaction Design
    2007 - 2011

Details

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