Yvonne Cindy Lam

S

Chief of Staff at Umber Security · Customer operations · Zendesk, automation

Umber Security
Seattle, WA · PT (UTC-8)
5+ years experience
Penn State
English, Mandarin
Messaging unavailable

Overview

I've spent 5 years on customer operations - first at UnitedHealth Group, now at Umber Security. Rebuilt the planning process the company still runs every quarter. Previously at UnitedHealth Group. Most at home with automation and customer support. I read too many books about cities.

Good reasons to reach out
  • Thoughtful intros to people in my field
Please don't message about
  • Crypto token projects
  • Courses and coaching offers

Replies between meetings, usually same day

Skills
workforce planningqualityautomationZendeskcustomer support

Experience

  1. Chief of Staff
    Jul 2023 - Present
    Umber Security · 3 yr 3 mo · Full-time · Seattle, WA
    • Brought support first-response time from 10 hours to under 1.
    • Cut cost per order by 19% with routing and staffing changes.
  2. Operations Associate
    Oct 2021 - Jul 2023
    UnitedHealth Group · 1 yr 9 mo · Contract · Seattle, WA
    • Built the privacy programme for launches in 30 countries.

References

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Education

  1. Penn State
    BS, Industrial Engineering
    2016 - 2020

Details

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