Zihan Aaron Chen

S

Customer Success Manager at Tidal Care · Enterprise onboarding · APIs, implementation

Tidal Care
Singapore · SGT (UTC+8)
3+ years experience
Monash University
English, Mandarin
Messaging unavailable

Overview

3 years in customer success, the last 2 at Tidal Care, where I work on the onboarding team. Kept net revenue retention above 120% on a $33 million book. Cut churn on the onboarding book from 9% to 7%. I coach a junior basketball team.

Good reasons to reach out
  • Second opinions on Gainsight decisions
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • Courses and coaching offers
  • Unpaid work or spec projects
  • Agency or outsourcing pitches
Skills
Gainsightaccount managementimplementationAPIs

Experience

  1. Customer Success Manager
    Apr 2025 - Present
    Tidal Care · 1 yr 6 mo · Full-time · Singapore
    • Cut churn on the onboarding book from 17% to 7%.
    • Onboarded 146 enterprise customers.
  2. Customer Success Manager
    Oct 2023 - Apr 2025
    PropertyGuru · 1 yr 6 mo · Contract · Singapore
    • Kept net revenue retention above 117% on a $39 million book.

References

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Education

  1. Monash University
    BCom, Economics
    2019 - 2023

Details

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