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Zora Robinson

Senior Program Manager at Snap · Zendesk, automation

San Francisco, CASnapPurdue University

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Advisingcloses in 5 months

Office hours for new chiefs of staff: customer operations and process design

10 years of customer operations. Can review plans, decks and hiring loops.

San Francisco, CAcustomer supportprocess designworkforce planning

About

10 years in operations, the last 2 at Snap, where I work on the support team. Ran the support program across 7 teams to launch on schedule. Most at home with customer support and process design.

Skills

process designZendeskqualitycustomer supportworkforce planningautomation

Experience

SN
Senior Program Manager
Snap
Mar 2025 - Present · 1 yr 7 mo · San Francisco, CA
CO
Operations Manager
Comcast
Aug 2022 - Mar 2025 · 2 yr 7 mo · San Francisco, CA
JP
Operations Associate
JPMorgan Chase
Jan 2019 - Aug 2022 · 3 yr 7 mo · San Francisco, CA
KP
Operations Associate
KPMG
Aug 2017 - Jan 2019 · 1 yr 5 mo · San Francisco, CA
KA
Operations Associate
Kaiser Permanente
Jun 2016 - Apr 2017 · 10 mo · San Francisco, CA

Education

Purdue University
BS, Operations Research
2011 - 2015

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