Sample profile. This is an example profile that shows how Introworth works, not a real person. You can send a message to try the flow, but nobody reads or replies to it and you are never charged.
Overview
10 years in customer success, the last 1 at Heron Grid, where I work on the onboarding team. Onboarded 156 enterprise customers. Most at home with SQL and APIs. I tinker with 3D printers.
Good reasons to reach out
- Questions about enterprise onboarding
- Thoughtful intros to people in my field
Please don't message about
- Unpaid work or spec projects
- Generic networking requests
Best reached early in the week
Skills
SQLGainsightimplementationAPIs
Experience
- Implementation LeadJul 2025 - PresentHeron Grid · 1 yr 4 mo · Full-time · Jakarta, Indonesia
- Onboarded 119 enterprise customers.
- Kept net revenue retention above 135% on a $25 million book.
- Cut churn on the onboarding book from 18% to 5%.
- Customer Success ManagerDec 2021 - Jul 2025Maybank · 3 yr 7 mo · Full-time · Jakarta, Indonesia
- Kept net revenue retention above 114% on a $11 million book.
- Onboarded 142 enterprise customers.
- Customer Success ManagerSep 2020 - Dec 2021Tencent · 1 yr 3 mo · Contract · Jakarta, Indonesia
- Kept net revenue retention above 114% on a $4 million book.
- Customer Success ManagerJan 2019 - Sep 2020KPMG · 1 yr 8 mo · Full-time · Jakarta, Indonesia
- Kept net revenue retention above 135% on a $26 million book.
- Customer Success ManagerJul 2017 - Jan 2019LINE · 1 yr 6 mo · Full-time · Jakarta, Indonesia
- Cut churn on the onboarding book from 11% to 5%.
References
No references yet.
Education
- Tsinghua UniversityBEng, Computer Science2011 - 2015
Details
Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections