Aisha Maryam Rahman

Overview

I've spent 11 years on solutions engineering - first at Novo Nordisk, now at Doctolib. Cut churn on the solutions book from 11% to 5%. Before that: Accenture and SAP. Most at home with demos and integrations. Big believer in written communication.

Prefers short, specific messages

Experience

1. Customer Success Director

   Sep 2023 - Present
   Doctolib · 3 yr 1 mo · Full-time · Berlin, Germany
   • Onboarded 130 enterprise customers.
   • Kept net revenue retention above 118% on a $25 million book.
   • Cut churn on the solutions book from 9% to 7%.
2. Solutions Engineer

   Jun 2022 - Sep 2023
   Accenture · 1 yr 3 mo · Full-time · Berlin, Germany
   • Onboarded 73 enterprise customers.
3. Customer Success Manager

   Aug 2018 - Jun 2022
   SAP · 3 yr 10 mo · Full-time · Berlin, Germany
   • Kept net revenue retention above 122% on a $8 million book.
   • Onboarded 172 enterprise customers.
4. Customer Success Manager

   Jun 2016 - Aug 2018
   ING · 2 yr 2 mo · Full-time · Berlin, Germany
   • Cut churn on the solutions book from 11% to 3%.
5. Customer Success Manager

   Oct 2015 - Jun 2016
   Novo Nordisk · 8 mo · Contract · Berlin, Germany
   • Cut churn on the solutions book from 14% to 3%.

No references yet.

Education

1. University of Amsterdam

   BSc, Economics
   2011 - 2014