Mikko Persson

S

Senior Program Manager at Doctolib · Customer operations

Doctolib
Stockholm, Sweden · CET (UTC+1)
10+ years experience
EPFL
English, Swedish, Arabic
Messaging unavailable

Overview

Currently at Doctolib, where I work on customer operations. Cut cost per order by 39% with routing and staffing changes. Before that: Google and Novo Nordisk. Most at home with S&OP and quality.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Second opinions on Zendesk decisions
Please don't message about
  • Unpaid work or spec projects
  • Agency or outsourcing pitches
Skills
ZendeskS&OPcustomer supportquality

Experience

  1. Senior Program Manager
    Sep 2022 - Present
    Doctolib · 4 yr 1 mo · Full-time · Stockholm, Sweden
    • Brought support first-response time from 13 hours to under 1.
    • Cut cost per order by 20% with routing and staffing changes.
  2. Program Manager
    Jan 2019 - Sep 2022
    Google · 3 yr 8 mo · Full-time · Stockholm, Sweden
    • Cut cost per order by 18% with routing and staffing changes.
  3. Operations Associate
    Apr 2017 - Sep 2018
    Novo Nordisk · 1 yr 5 mo · Full-time · Stockholm, Sweden
    • Secured 5 payments licences.

References

No references yet.

Education

  1. EPFL
    MSc, Mechanical Engineering
    2019 - 2021
  2. École Polytechnique
    Ingénieur, Mechanical Engineering
    2012 - 2016

Details

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