Alex Turner

S

Senior Program Manager at Zephyr Commerce | ex-American Express

Zephyr Commerce
Seattle, WA · PT (UTC-8)
6+ years experience
Northwestern University
English, Spanish
Messaging unavailable

Overview

6 years in operations, the last 2 at Zephyr Commerce, where I work on the marketplace ops team. Brought support first-response time from 22 hours to under 2. Launched operations in 25 cities. Before that: American Express and MongoDB. Most at home with unit economics and risk management. Cyclist - trying to do a century this year.

Good reasons to reach out
  • Questions about marketplace operations
  • Second opinions on unit economics decisions
Please don't message about
  • Crypto token projects
  • Courses and coaching offers

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Skills
unit economicssupply growthcity launchesrisk management

Experience

  1. Senior Program Manager
    Feb 2025 - Present
    Zephyr Commerce · 1 yr 8 mo · Full-time · Seattle, WA
    • Ran the marketplace ops program across 22 teams to launch on schedule.
    • Launched operations in 18 cities.
    • Brought support first-response time from 10 hours to under 2.
  2. Operations Associate
    May 2023 - Dec 2024
    American Express · 1 yr 7 mo · Full-time · Seattle, WA
    • Secured 8 payments licences.
    • Negotiated 510 commercial agreements a year.
  3. Operations Associate
    Dec 2020 - May 2023
    MongoDB · 2 yr 5 mo · Full-time · Seattle, WA
    • Built the privacy programme for launches in 20 countries.
    • Secured 7 payments licences.

References

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Education

  1. Northwestern University
    BA, Mechanical Engineering
    2015 - 2019

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